Refund Policy

Returns/Refunds

We want you to be satisfied with your purchase and we will work with you to resolve any major issues. 

But..All sales are FINAL. However most of our items are eligible for our 7-day refund policy. If your product is faulty or damaged, you can send it back for a refund or exchange within 7 days of receiving it.

Please contact us to be given your Return Merchandise Authorization Number. This will need to be included on the shipping label .

Please email us at mybellacolour@gmail.com with your refund claim as well as pictures of the damaged or faulty items.

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.

To complete your return, we require proof of purchase. To be eligible, the item must be faulty or damaged.

Please check the item description before ordering.

If an item is returned as undeliverable for example an incorrect address provided, the customer will be responsible for the shipping cost for re-shipment. Please check that your mailing address is correct before processing an order.

We cannot be responsible for post office issues relating to lost/stolen packages and/or incorrect provided shipping addresses. If your tracking number shows that your package was “successfully delivered” then it becomes the responsibility of the post office but we will always do what we can to help you sort things out.